Terms & Conditions

Terms & Conditions

The following stipulations establish the general conditions of sale applicable to reservation services provided by Reollo Travel.

Our services


Reollo Travel is a business unit of Reollo Enterprises Pte Ltd. is a company duly incorporated in Singapore. The Reollo Travel business office is located at 321 Orchard Road, #09-01 Orchard Shopping Center, Singapore. Our website, www.reollo.travel, provides useful, updated and readily accessible information on luxury and character hotels worldwide and also facilitates a convenient way for you to make your on-line reservation with such hotels (“Our Services”). It is important that you read and understand these terms before using Our Services. By accessing or using Our Services, you agree to be legally bound by these terms, which may be modified from time to time. We reserve our right to change these terms at any time and amendments will take effect when posted on this website. We only act as the intermediary between our website users and the participating hotels so we do not have and never intend to have any contractual involvement in your reservation. When you use Our Services to make a reservation, the contract is made directly between you and the hotel concerned.

The information contained in our website is provided and updated by the hotels from time to time and so while we will try our best to ensure that such information is accurate, we cannot guarantee the accuracy or completeness of such information, nor can we warrant that access to our website will be uninterrupted or fault free. These terms and conditions are set out in several languages but in case of conflict, the English version shall prevail.

Reservation

The prices displayed on our website according to season are negotiated between us and the participating hotels, and they may be different from the prices published by the hotels elsewhere. Therefore, you should accept that the prices may be different at the time of reservation.

Subject to confirmation by the hotel concerned and also to your provision of valid and correct credit card information for payment, your reservation will be irrevocably binding on you upon your clicking on “Confirm the booking” on our website. Confirmation of your reservation will be made by us by email and so it is your duty to provide your accurate email address to us. Such confirmation will usually be made within 4 business hours after you submit your reservation order. In case your reservation is not accepted, we will try our best to provide you with another comparable alternative if possible, but you are freely entitled whether to accept such alternative.

Our confirmation email will serve as proof of valid reservation and it will contain relevant information of the reservation and particulars of the hotel concerned. Please read and check carefully all the information contained in our confirmation email to ensure that they conform to your reservation. You are required to produce our confirmation email when you check in at the hotel.

Payment and credit card information

When you make the on-line reservation you will have to provide us with your credit card information such as its number and expiry date. When your reservation is confirmed, a guarantee deposit clearly displayed through the reservation process will be charged to your credit card in US Dollars. If your reservation is not confirmed, your credit card will not be charged. We accept credit cards like VISA, Eurocard/MasterCard, and other cards as may be specified on our website from time to time. Under no circumstances will Reollo Travel be liable for any kind of foreign exchange commissions that your bank might charge you. The outstanding balance of the retail price of the hotel room(s) reserved, as well as all other charges which you may incur during your stay at the hotel, will be settled by you in local currency at the hotel when you check out.

Cancellation

Each hotel will have its own terms and conditions for cancellation of validly-confirmed reservation. You are therefore strongly advised to read carefully such terms and conditions which are displayed on our website before you make your reservation. You will be bound by such terms and conditions once your reservation is confirmed. In case of cancellation, we suggest that you should promptly and directly contact us to minimize any penalty or charges payable.

When your reservation is cancelled, the security deposit is fully refunded to you, and an additional processing fee may apply in some cases as clearly stated during the reservation process before your clicking on “Confirm the booking” on our website. However, when penalties do apply, based on the terms and conditions of the hotel prevailing at the time when you made the reservation, we will pass on your credit card information to the hotel concerned so that the hotel may directly charge to your credit card account all penalties or charges which you are liable to pay for the cancellation. Please note that by making the reservation through our website you are deemed to have unconditionally and irrevocably authorized and consented to our release of your credit card information to the hotel concerned for this purpose.

All disputes relating to cancellation of reservation shall be dealt with or settled directly between you and the hotel concerned, and we will not be involved or be responsible in any way except to arrange for the refund of the security deposit, to provide information needed to calculate the penalties that apply and to pass your credit card information on to the hotel concerned as aforesaid. No claim whatsoever shall be made by you against us in respect of any penalty or charges levied by the hotel concerned for your cancellation of reservation and you shall seek your redress, if any, directly against the hotel concerned.

Security

We adopt the SSL encoding protocols to secure and protect your credit card information. However, any losses incurred or sustained by you in transmitting information shall be borne solely and exclusively by you. If you are using a public computer for Our Services, you should sign out after you have finished using it.

Privacy

We take privacy issues very seriously. Our current privacy policy covers our use of any information you provide. In using Our Services you acknowledge and agree to be bound by the terms of our privacy policy.

Disclaimer

By using Our Services you agree to comply with all applicable laws, statutes and regulations concerning your use of Our Services and we will not assume any responsibility thereof.

We merely act as an intermediary between you and the hotels and so we do not have any control whatsoever over the quality of services or the charges of the hotels. We therefore are not responsible or liable in any way whatsoever in relation to any dispute arising between you and the hotels regarding their charges, quality of services, facilities or otherwise. The contract is made between you and the hotel concerned and so you should make all your claim or complaint against or settle it directly with the hotel concerned. At the time of checking out, we may ask you to kindly complete our standard questionnaire to express your comment about the hotel concerned and Our Services so that we may use it for future reference to improve Our Services. It is also your own responsibility to obtain your valid visa (if necessary) and comply with all local health and custom requirements applicable to the place you are going to visit.

Without prejudice to the generality of the matters aforesaid, in the event that either we or the hotels are held liable by any court of competent jurisdiction to pay any damages or compensation to you, you agree and accept that the amount of such damages or compensation shall in no circumstances exceed the total amount of money actually paid by you to the hotel concerned for the reservation or the sum of 1,000 Euros, whichever is the least

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you may have as a consumer under the applicable law that may not be excluded, nor in any way to exclude or limit the liability of the hotel concerned to you in the case of death or personal injury resulting from its negligence.

Applicable law

The contents of our website and all reservation made using Our Services shall be governed by and construed in accordance with the laws of the Republic of Singapore. These terms and conditions and any dispute, controversy, proceedings or claim of whatever nature in relation thereto shall also be governed by and construed in accordance with the laws of the Republic of Singapore.

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